What our clients have to say

Swift & Efficient

I am writing to thank you on the swift and efficient way the claim was settled. I was very impressed with the professionalism of the company. The apprehension we felt whilst making the claim was totally diminished by well trained handling of this claim.

A Chare

Well done Beth

Thank you Beth for your customer service when I phoned you, you helpful attitude and explanation of my mistake and how you helped me resolve it was very very helpful and you are a credit to your company



No further comments to make except to say thank you for the speed which you dealt with this claim.



Thank you so much for for your excellent service l can't thank you enough l will not hesitate to recommend you to all my friends many thanks and wishing you a prosperous new year angela radford


You've saved our school

A great big thank you to you. You have saved my school and given me the best Christmas present I could have asked for.


Fast, effecient & thorough service

Their claim handlers, Reactive Claims, were exactly that when unfortunately we had to cancel a foreign holiday. We had a full refund within two weeks. Highly recommended.



I would just like to say 'thank you' for providing a fantastic swift service. I would highly recommend your services.

Jenny Morgan


Dear Sirs,

Thank you for your favourable consideration of my claim.

Your speed of response and the courtesy and professional helpful manner of everyone I have dealt with has been excellent.

Kind Regards

Danny Robertson


Thank you for your e-mail. I am very impressed with how you have dealt with this claim and my earlier one relating to my mother's illness - you have made one thing easier in what has been a very difficult period of my life.

Thank you again.


Dr Judith Madeley


Dear sir,

I am writing to express our gratitude in the manner the above claim for our cancelled holiday travel Cancellation claim was dealt with. We cannot if ever, bring to mind any occasion when a claim was dealt with so speedily and trouble free, from posting the claim forms to you and being notified that the claim had been successful and the money paid into the bank account in just SEVEN days still seems quite astonishing.

Gordon and Kathleen Brindle


Thank you for your prompt attention to our claim. We must compliment you on your efficiency. I will be renewing our holiday insurance with you in the very near future when I am fit and well again.

Colin Anscome

kind and prompt

Thank you for your kind and prompt attention.

We would recommend your business.



We just want to say thank you so much for settling our claim without any added stress or trauma. That news has brightened our day as we are going through such a roller coaster of emotions since my diagnosis, plus I am on a long journey of treatment. We will certainly recommend Reactive very highly to friends and family in the future. Please let us know if we can add any positive comments anywhere for the company.

Kind regards,

Jayne Williams

great news

Dear Reactive Claims,

That is great news. Thank you for letting me know.

Thank you all for your help with my insurance claim. You have been very helpful and understanding.

Kind regards,


thoughtful and kind

Dear Claims Team, You recently processed a claim for us for a cancelled holiday and we just wanted to say a huge thank you to everyone who worked on it for us. The whole thing was handled very quickly and efficiently and all the team were considerate and pleasant to deal with. It makes such a difference, especially in a disappointing situation as we were, when people are thoughtful and kind. We would have no hesitation in recommending your care, and although we hope that we never need you again, if you see what i mean, we would have confidence in a fair and speedy resolution. With many thanks again and all good wishes.

Mr & Mrs David Nealon


WOW - what a great service.

Many thanks.

Chris Schofield


My father in-law has asked me to send this email on his behalf. He is extremely grateful for the rapid resolution of his insurance claim and the excellent customer service.