A message from our Managing Director - Andrew Bawden
In this fast paced world we’ve many challenges in meeting the expectations of both claimants and clients alike so I hope you find these pointers helpful.
If your claim is of high value or complex we'll tell you if we have to have some more time to consider your claim and explain the process, otherwise you can expect a reply in 5 days. Our claim forms ask for your bank details so that if we can pay your claim we'll do so by bank transfer – we don’t issue cheques, but don't worry, your details are stored securely and encrypted in our systems and we can only pay in, not take money out.
If you want a relative or friend to help you with your claim that's fine but you need to tell us so that we can protect your privacy and comply with the Data Protection Act.
Please tell us at the outset if you have a genuine financial hardship as a result of a claim and we’ll see if we can fast track it for you.
I understand that if we refuse your claim you may be upset, but please understand that my team are only doing their job by applying the terms and conditions of the insurance policy you purchased and some claims just cannot be paid.
Finally, some people try to make false claims. To genuine claimants I apologise that some questions or requests may seem irrelevant.
P.S. Check our FAQs which might help you when submitting your claim.