We collect information via online feedback and claim forms with supporting evidence, by e-mail, fax and post. We may ask for your name, address, telephone number, fax number and e-mail address and/or any additional information sent voluntarily.
How do we use the information we have?
We collect information for the purposes of:
- Processing your insurance claim on behalf of your Insurers.
- Answering any questions or queries.
- Providing a first class, confidential and effective service.
We also use the information to keep you informed by post, e-mail or other available channels of the progress of your claim.
Disclosing the information we have
Customer information is always treated as strictly confidential. We will not disclose it to any third party (other than an affiliated company of Reactive Claims Ltd) without the express permission of the customer except:
We may pass non-personal aggregated information about claims to reputable organisations for research or analysis purposes only.
Links to other websites
Security of information we have
Any information collected by us is collected and processed in accordance with the UK's Data Protection laws. We aim to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
We take all reasonable precautions to protect all personal data that you may input via our website, however, we cannot be responsible for and therefore exclude all liability for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons.
Removing your details
The Act also gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
By using our website and services, you consent to the information you give us being processed for any of the purposes we have explained above.
A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.