Privacy Policy

Reactive Claims Ltd are committed to maintaining your privacy. We operate a policy devoted to strict customer confidentiality at all times. The company is registered under the Data Protection Act 1998 (the Act) and subsequent GDPR. If we make any changes to this Privacy Policy we will immediately notify you by updating this statement on our website.

Information Collected

We collect information via online feedback and claim forms with supporting evidence, by e-mail, fax and post. We may ask for your name, address, telephone number, fax number and e-mail address and/or any additional information sent voluntarily.

How do we use the information we have?

We collect information for the purposes of:

  1. Processing your insurance claim on behalf of your Insurers.
  2. Answering any questions or queries.
  3. Providing a first class, confidential and effective service.

We also use the information to keep you informed by post, e-mail or other available channels of the progress of your claim.

Disclosing the information we have

Customer information is always treated as strictly confidential. We will not disclose it to any third party (other than an affiliated company of Reactive Claims Ltd) without the express permission of the customer except:

  • As required by law.
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If our company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its claimants will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply your Insurers terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may pass non-personal aggregated information about claims to reputable organisations for research or analysis purposes only.

In the unlikely event that information about you is transferred outside the European Economic Area we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Links to other websites

Our website has a number of links to other websites. We have no control over their content and are therefore not responsible for their privacy practices. We never disclose personal information to sites linked to our website. This privacy policy applies solely to Reactive Claims Ltd and information collected by us.

Security of information we have

Any information collected by us is collected and processed in accordance with the UK's Data Protection laws. We aim to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We take all reasonable precautions to protect all personal data that you may input via our website, however, we cannot be responsible for and therefore exclude all liability for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons.

Removing your details

The Act also gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Customer information

By using our website and services, you consent to the information you give us being processed for any of the purposes we have explained above.

Cookies

A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.

Feedback

If you have any comments, queries or complaints relating to our Privacy Policy, please email us at [email protected]