Reactive Claims performance keeps on getting better. better and better.
Here are some statistics about our service - they are updated at the end of each month
The % of claims paid against those received
The % of complaints about our service against claims received (complaints about claims decisions or value of payments are not included in this)
The % of calls not answered against the total of calls presented
The value of claims made that have been detected as fraudulent either by exaggeration or event
The average number of days it takes to conclude a claim from the date it was first received to the date it was concluded
Average number of days it takes us to respond to enquiries