Performance
Reactive Claims performance keeps on getting better. better and better.
Here are some statistics about our service - they are updated at the end of each month
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The % of claims paid against those received
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The % of complaints about our service against claims received (complaints about claims decisions or value of payments are not included in this)
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The % of calls not answered against the total of calls presented
£
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The value of claims made that have been detected as fraudulent either by exaggeration or event
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The average number of days it takes to conclude a claim from the date it was first received to the date it was concluded
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Average number of days it takes us to respond to enquiries