Core Values

On relocating in 2011 to Hampshire we reviewed our vision and values for the future and to help us focus on our strategy for continual growth and development. We identified 3 core values which are important to us and which we believe will see us achieve our goal to get it right, first time, every time.

Our behaviour

Recognising that everyone deserves to be treated with respect and empathy; demonstrating professional and personal integrity to all and enjoying our working experiences. By embracing these behaviours and empowering our people we contribute to the success and reputation of our business.

Excellence

Be innovative and challenging whilst maintaining a simple operating model; settling for nothing less than the best in everything we do and continually striving to improve our business processes and personal development for the benefit of our customers, clients and our colleagues.

Take ownership

Taking ownership of our customers and client’s needs, being accountable for delivering a first class friendly and professional service and keeping our word when we make a commitment.

Message from our MD, Andrew Bawden

We accept that when making an insurance claim, you will already have suffered a problem or even a life changing event. Taking our Core Values to the heart of everything we do means that our people will do all they can to make your claims journey as easy as possible.

By the very nature of insurance contracts not all claims can be paid, or the value we can pay may be reduced – if this happens to your claim we will explain why in clear & simple terms and refer you to the relevant clause in the policy but please do bear in mind that we handle your claim in line with the policy you purchased.

I hope your claim runs smoothly and who knows, you may find me answering the phone as I take a keen interest in what our customers are saying, you can also leave feedback though our contact page.

Kind regards,

Andrew Bawden Signature
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